Incidents

New Features Coming Soon: Two-Voice Transcribing, AI-Powered Forms & Workflows
Started 25/11/2025 13:44 • Status: Monitoring
Monitoring
25/11/2025 13:44
Incident reported. We are currently investigating this issue.

Past Incidents

Automatic Template Builder Now Live! Please visit Prompt Playground and Create a Playground to Access the Template Wizard
Resolved 02/12/2025 08:51 • Duration: 0 seconds
Resolved
02/12/2025 09:00
Upload one of your company’s templates from your computer into the Template Wizard to generate its Smart Master Template. Processing typically takes a few minutes, depending on file size. Once complete, all sections of your master template will appear in the Playground for review, editing, and testing. When finalised, click Copy as Smart Document, go to Libraries, select the destination folder, and choose Create New Smart Doc. Enter the title and description, then paste the content into the document editor. Click Save. Your Smart Document is now created as a new Smart Template for your organisation’s team members to use.
Increased ChatGPT errors for some users
Resolved 26/11/2025 14:14 • Duration: 3 hours
Monitoring
26/11/2025 12:16
We are continuing to monitor the recovery of affected services. To subscribe to this update ChatGPT please visit: https://status.openai.com/incidents/01KAYQJW0EBMW9MYYBX2WK4TP9#updates
Elevated API error rates for gpt-5-nano-2025-08-07-4292
Resolved 25/11/2025 13:46 • Duration: 3 days
No timeline updates recorded